Refund policy

Last updated: October 15, 2026

At WS Jewelry Inc, every piece is inspected before it leaves our New York office. If something isn't right, we're here to help.

Return window. You may request a return within 14 days of delivery. To be eligible, the item must be unworn, unaltered and in its original condition, with all original packaging, tags, certificates, appraisals and paperwork included.

Final sale items. The following cannot be returned or exchanged:

  • Custom, bespoke and made-to-order pieces (including name pendants and anything from our Custom Inquiry process)
  • Items that have been engraved, resized, sized to order or otherwise altered at your request
  • Pre-owned and vintage watches
  • Earrings, for hygiene reasons, unless they arrive damaged or defective
  • Gift cards
  • Items marked "Final Sale" at the time of purchase

How to start a return. Email info@wsjewelryinc.com with your order number and the reason for your return. We'll reply with a return authorization and shipping instructions. Returns sent without authorization cannot be accepted.

Return shipping. You're responsible for the cost of return shipping unless the item arrived damaged, defective or incorrect. Because of the value of fine jewelry, returns must be shipped fully insured with tracking and signature confirmation. WS Jewelry Inc is not responsible for returns lost or damaged in transit.

Inspection and refunds. Once we receive your return, our team will inspect it, usually within 3–5 business days. If it's approved, we'll issue a refund to your original payment method. Your bank or card issuer may take additional time to post it. Original shipping charges are non-refundable. Items that are returned worn, damaged or missing paperwork may be refused or subject to a restocking or repair fee.

Damaged, defective or incorrect items. Please inspect your order on arrival and contact us within 48 hours if anything is damaged, defective or not what you ordered. Include photos so we can make it right quickly.

Exchanges. The fastest way to get a different item is to return the one you have and place a new order.

Questions? Contact us at info@wsjewelryinc.com.